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Terms & Conditions

PLEASE READ THIS TERMS AND CONDITIONS AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS LAID DOWN UNDER THIS AGREEMENT.

This page states the Terms and Conditions (the "terms") under which you may use the website located at www.razzldazzlhair.com (the "website") and which govern our supply of Products to you.

RAZZL DAZZL HAIR Pvt. Ltd (hereinafter referred to as RAZZL DAZZL HAIR is a Private limited Company incorporated as per the laws of India and whose registered office is at B-302 Ariisto Sapphire, 2nd Hasnabad Lane, Santa Cruz (West), Mumbai, 400054, Maharashtra, India. Razzl Dazzl Hair is an ecommerce brand that specializes in high-quality and luxurious hair styling products including but not limited to 100% human-hair clip-in extensions, professional/salon quality hair styling appliances (straighteners, curlers, hair dryers, etc.) and hair tools such as detangling brushes and clips. We solely distribute our products through our own website www.razzldazzlhair.com and do not have any third-party distributers at present.

Throughout this website, the use of the terms ‘us’, ‘we’, and ‘our’ refers to www.razzldazzlhair.com, while ‘you’ and ‘your’ refers to the user of this site, customer or end user of our products. All information on this website, the products featured, and the services provided are subject to/conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. It is thus advised that you read all the terms and conditions stated below carefully before accessing or using this website. If you do not agree to all the terms and conditions of this agreement, you may not use access the website or use any of its products or services. Any new products or services added to this website and its current store is subject to the same terms and conditions as mentioned hereunder.

RAZZL DAZZL HAIR reserves the right to change the stipulations and particulars mentioned in this agreement at any given time without notice to its users and in its sole discretions. Changes in any policy will be updated in this agreement and the effect of any change will be immediate from the date of update (Mentioned above). It is conditioned that your continued use of this website adheres to the most recently updated terms and conditions. It is hence advised that you read the terms of use, conditions and policies on this site from time to time to understand the terms and conditions that apply to your use of the Site.

Please note that these terms and conditions form a legally binding contract between us and you. Your acceptance of these terms and conditions is given when you purchase Products from us.

The terms & conditions contain the following sections:

Terms of Offer: This Website offers for sale certain hair styling products including but not limited to 100% human-hair clip-in extensions, professional/salon quality hair styling appliances (straighteners, curlers, hair dryers, etc.) and hair tools such as detangling brushes and clips. (hereinafter referred to as "Products"). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

Customer Solicitation: Unless you notify RAZZL DAZZL HAIR sales/customer service, or decide to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails from RAZZL DAZZL HAIR and its designated in-house sales and marketing team.  

Opt Out Procedure: We provide 2 easy ways to opt out from future solicitations.

1. You may use the opt out link found in any email solicitation that you may receive.

2. You may also choose to opt out, via sending your email address to: support@razzldazzlhair.com 

Proprietary Rights: RAZZL DAZZL HAIR has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by RAZZL DAZZL HAIR.

RAZZL DAZZL HAIR also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

INFORMATION ABOUT THE WEBSITE

This section sets out some terms about information on the Website, descriptions of Products and how you use the Website.

Intellectual Property: The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise. Personal use on a non-commercial basis may be granted upon obtaining written permission from us.

'RAZZL DAZZL HAIR' is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar colored without our written permission.

All intellectual Property including but not limited to copyright, trademarks, designs, trade secrets and information provided thereto is a sole property of RAZZL DAZZL HAIR and any illegal use or infringement thereof shall follow a strict legal liability as per the laws of India.

Acknowledgement: We try to make sure that all information on the Website, including descriptions of our Products, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of products we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

  • Promotional offers and codes will differ from time to time
  • The colors which are shown for the Products on the Website will depend on many factors - including your display settings;
  • All sizes and measurements are approximate;
  • All Products are subject to availability - we may not be able to supply your order;
  • Any delivery estimates given on the Website or by email are estimates only;
  • The Products and promotions which are offered on the Website may not be available in-store, and vice-versa.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Information on the website: In addition to making Products available, we also offer information and marketing materials. We also offer information, both directly and through indirect links to third-party websites, about hair styling, hair care, fashion and travel. RAZZL DAZZL HAIR does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that RAZZL DAZZL HAIR does create the content on this Website, such content is protected by intellectual property laws of the India, Foreign Countries, International law and common laws wherever applicable. Unauthorized use of the material may violate copyright, trademarks, and/or other laws. You acknowledge that your use of the content on our Website is for personal, noncommercial use. Any links to third-party websites are provided solely as a convenience to you. RAZZL DAZZL HAIR does not endorse the contents on any such third-party websites. RAZZL DAZZL HAIR is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk. 

Use of Website: RAZZL DAZZL HAIR Pvt. Ltd. is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property and any other applicable for the time being in force), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website.

License: By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from RAZZL DAZZL HAIR Pvt. Ltd.

Posting: By posting, storing, or transmitting any content on the Website, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. We do not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. We are not liable for any damage or harm resulting from any posts by or interactions between users. We reserve the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content we deem objectionable shall be the sole discretion of RAZZL DAZZL HAIR.

User Content: Opinions expressed on the Site and the RAZZL DAZZL HAIR Social Media Platforms including but not limited to Youtube, Facebook, Instagram, Twitter, etc.  are the personal opinions of the authors and do not reflect the views of RAZZL DAZZL HAIR  By posting on these RAZZL DAZZL HAIR Social Media Platforms you agree to be solely responsible for the content of all information you contribute. You also grant RAZZL DAZZL HAIR a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated, and we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please email info@razzldazzlhair.com . RAZZL DAZZL HAIR reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

Online Char forum: We have a live chat facility that is available 6 days a week (Monday – Saturday) from 9 am to 5 pm IST.

This section sets out some terms which apply to your purchase of Products from us through the Website.

Purchase: You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

  • Adding product to your shopping basket
  • Checkout step 1 - login details
  • Checkout step 2 - address details
  • Checkout step 3 - payment details, and
  • Confirmation of order

Your Order only constitutes an offer to purchase Products from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your Order number, details of the Products ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase Products.

We must receive full payment both of the price of the Products and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Products for dispatch.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an order dispatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available, we will include details of the unavailable product in the order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

Pricing: All our products are extremely competitively priced and provide great value. The price reflected on the website for the particular product shall be in Indian Rupee (INR).

Tax: The customer is responsible for, and shall pay for the Products and services tax (GST) during the payment process. The GST rate on all items listed on our website is 28 percent. We are entitled to charge GST, which will be inclusive of the total retail price during payment.

Promotions: We may from time to time offer promotional offers on purchase made through the website. All offers, and promotions are at RAZZL DAZZL HAIR's sole discretion and are subject to variation or withdrawal without notice. Offers or promotions cannot be applied to previously ordered items. Offers with a spend threshold exclude delivery charges. All items are subject to availability at time of order. Only one promotional code can be used per order. Any orders using more than one promotional code will be cancelled. Voucher codes cannot be used in conjunction with any other offer.

Payment: All our online transactions are highly secure and ensure complete protection of your personal information. We accept credit cards (Visa, Mastercard, Amex), Debit Cards, Net Banking, Wallets and Cash-on-delivery. Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order. Additionally, you are also eligible for payment thru Easy Monthly Installments subject to approval from your bank.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using CCAvenue, a secure online payment gateway that encrypts card details in a secure host environment. We will not store your credit/debit card details on our systems as the payment gateway processes it independently of RAZZL DAZZL HAIR Pvt. Ltd. Thus, making sure that all transactions will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure RAZZL DAZZL HAIR Pvt. Ltd uses Secure Socket Layer (SSL) technology.

Shipping and Delivery: We offer our products through our website all over India. We offer free standard shipping all across India except Jammu & Kashmir, Kerala and the North-East region. Due to high shipping charges, we are unable to provide free shipping to these locations at present. All our orders are processed out of our warehouse in Bhiwandi, Maharashtra. The estimated delivery time for orders is 1-7 business days. If you wish to opt for faster delivery, express-shipping charges will apply and range from Rs.50 to Rs.80 depending on the location.

Mumbai orders are usually delivered within one day.

2-3 business days for order within 500 kms radius of Mumbai

2-4 business days for Metro cities

5-7 days for rest of India. 

 

Our Clip-in Hair Extensions come in a 2-flap box for the convenience of our customers. The smaller flap labeled ‘Open me First’ has the tester hair weft to match the color and check the quality of the extensions. The bigger Flap has a warranty void seal and cannot be broken unless the customer decides to keep the set. If opened, the extensions are no longer eligible for refund or exchange since hair extensions are considered a hygiene product.

The Customer is eligible for return/exchange only if it is initiated within 10 days from date of order delivery.

Any hair styling appliance purchased from our website has a limited warranty covering manufacturing defects in material and workmanship.  If the appliance is defective, it will be replaced or repaired without charge on return to us within 12 months from the date of purchase.

Warranty limitations

The following shall not constitute defects in workmanship and the limited warranty is void under the following circumstances:

  • Damaged by accident or negligence after purchase (i.e. appliance damaged due to misuse, self-repair and improper maintenance)
  • The warranty period has expired (exceeds 12 months from date of purchase.)
  • Any items lost or stolen during shipment due to incorrect shipping address provided by the customer.
  • Any damage caused by acts of god, including but not limited to floods, earthquakes and other natural disasters.
  • Purchase of the product from any other distributor other than RAZZL DAZZL HAIR Pvt Ltd.

RAZZL DAZZL HAIR has entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website.

RAZZL DAZZL HAIR will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this Agreement or the products in any manner, including liabilities resulting from (1) the use or the inability to use the Website Content or Products; (2) the cost of procuring substitute Products or Content; (3) any Products purchased or obtained, or transactions entered into through the Website; or (4) any lost profits you allege.

You will release, indemnify, defend and hold harmless RAZZL DAZZL HAIR, and any of our contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to us. When RAZZL DAZZL HAIR is threatened with suit or sued by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide such assurances may be considered by us to be a material breach of this Agreement. RAZZL DAZZL HAIR will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of our choice at its expense. RAZZL DAZZL HAIR will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.

By registering for and/or making a purchase, including but not limited to visiting or browsing the website, you read and agree to be bound by this user agreement and all other operating rules, policies and procedures that may be published from time to time on this site by us. Under the Indian contract act 1872, persons incompetent to form a legally binding contract include “minors, persons of unsound mind and persons disqualified by law.” If you are under the minimum age (18), then a legal guardian must read and accept this user agreement on your behalf.

Force Majeure: We will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

Cessation of Operation:  We may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

Entire Agreement: This Agreement comprises the entire agreement between you and us and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver: The failure of part of us to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Dispute Resolution: In the event of any dispute and difference arising out of or in connection with this Agreement, the same shall be first tried to be resolved amicably and if such amicable resolution is not possible within a period of thirty days from the date of a written reference of such dispute by a Party, such unresolved dispute shall be referred to the arbitration of a Sole Arbitrator, to be appointed by the Parties by mutual consent, failing which such Sole Arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The place of arbitration shall be Pune/Mumbai. The language to be used in the arbitral proceedings shall be English.

Governing Law: This Agreement shall be governed by the laws of India and Courts in Mumbai alone shall have the sole and exclusive jurisdiction over any matter arising out of and touching this Agreement.

Statute of Limitation:  You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Waiver of Class Action Rights: BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.

Termination: We reserve the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and we may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, we reserve the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until we choose, in its sole discretion and without advance to you, to terminate it.

Domestic Use: We make no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment: You may not assign your rights and obligations under this Agreement to anyone. We may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

 

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by RAZZL DAZZL HAIR PVT. LTD. and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of RAZZL DAZZL HAIR PVT. LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, RAZZL DAZZL HAIR PVT. LTD. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 


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