Returns / Exchange
We understand that you may need to return or exchange your purchase under certain circumstances and try to be as accommodating as possible.
For your convenience and assurance to shop online, we are pleased to offer a return/exchange on purchases if initiated within ten (10) days from the date of receiving your order.
Please Read the following carefully, In order to be eligible for a return or exchange:
The larger flap with the ‘warranty void’ seal should be unopened and not tampered with. Since hair extensions are considered a hygiene product, we cannot offer refunds or exchange on boxes where the ‘warranty void’ seal is broken.
PLEASE OPEN THE SMALLER FLAP ON THE BOX LABELED ‘OPEN ME FIRST’ AND CHECK THE COLOR OF YOUR RAZZL DAZZL HAIR EXTENSIONS. ONCE YOU ARE SURE ABOUT THE COLOR MATCH AND DECIDE TO KEEP YOUR SET OF EXTENSIONS, YOU MAY OPEN THE LARGER FLAP. THE SAMPLE 1-CLIP WEFT IS A PART OF THE ENTIRE SET.
When you return your purchase, be sure to include the original packaging and the TESTER portion from your set of Razzl Dazzl Hair extensions as it is part of the full set of extensions! The TESTER piece may NOT be died, cut or altered in any way in order to still receive a refund for the extensions or a color exchange. Unidentified returns will be returned to the sender.
Our styling appliances are state-of-the-art, high quality and come with a 1-year limited manufacturers warranty that ensures repair or replacement of the product due to any malfunction. However, if you wish to initiate a complete refund on your purchase, the product should be unused and in the same condition as it is delivered to you.
When you return your purchase, be sure to include the information booklet, the inner tray, and any accessories such as heat-protective gloves included in the box.
PLEASE NOTE THAT APPLIANCES are not eligible for a refund under the following conditions:
- Defective due to abnormal usage, misuse or user error.
- Product is used or altered
- Refund or exchange is initiated after 10 days from date of delivery.
- Returns from undefined users.
- Returned without original packaging including, price tags, labels, original packing, information booklet and other accessories or if original packaging is damaged.
- Defects that are covered by 1-year limited manufacturers warranty.
*Our warranty department will address your queries regarding purchase of appliances eligible for exchange or repair under the 1-year manufacturers warranty. To contact us, send us an email with details of your purchase and information about the defect to firstname.lastname@example.org
NOTE: ALL Purchases made using a discount coupon or bought during sale are considered FINAL SALE and cannot be returned or exchanged.
To Initiate a Return, You may contact us by e-mail at email@example.com with your order number, product details and reason for return/exchange. A member of our support team will contact you with the return label and initiate a pick-up.
Your returned goods will be picked up by our courier partners within 2-4 days from the time the return is initiated. Once the return is received by our warehouse, you will be notified with the confirmation of refund or exchange via email.
Items purchased from Razzl Dazzl Hair are elibigle for refund if unused and the refund is initiated within 10 days from date of delivery. To initiate a refund, contact us at firstname.lastname@example.org with your order number, product specifications and reason to initiate refund. A member of our team will contact you within 24 hours.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Damaged or Used Items are not eligible for an exchange or refund. Our hair appliances covered under manufacturers warranty are eligible for repair or replacement once assessed by our technicians. To contact us regarding any quality and warranty enquiries, email us at email@example.com or firstname.lastname@example.org
Our warranty department will address your queries regarding purchase of appliances eligible for exchange or repair under the 1-year manufacturers warranty. To contact us, send us an email with details of your purchase and information about the defect to email@example.com